In this article, Michelle Blewett explains how she approaches situations where the client is seeking help with a difficult situation: “I listen thoroughly and work to build rapport,” she said. “I try to understand the client’s concerns, perspectives and needs. I use a collaborative approach that fosters problem-solving and helps resolve challenges.”
In addition to listening to individual complaints and responses through interviews, Blewett said she frequently needs to review company policies and employee files, look at past management actions and sometimes dig into e-mails and other company records.
Read the entire article, “Addressing Tough Workplace Situations Gets Easier With This Team Behind You.”
