Introduction to Supervision

This introduction to supervision consists of four 1-hour weekly online sessions designed to introduce basic supervisory skills.  These sessions are geared towards new supervisors to gain a foundation, and senior/veteran supervisors to polish old skills and learn new skills. All for only $450/attendee!  Want to provide this valuable training to your entire team? Register 4 people and the 5th person is FREE! (Contact us for details.)

Session 1: Introduction to Workplace Supervision

• Your Primary Responsibilities: the preparation, performance and productivity of your team
• Four Critical Skills: communicate job expectations, teach, evaluate, provide feedback
• Communicating Expectations: what we never learned about communicating with others

Session 2: Evaluating Performance and Providing Feedback

• Reviewing Primary Responsibilities and Critical Skills: what did you do with what you learned?
• Evaluating Performance & Providing Feedback
• Situational Leadership: knowing when and how to provide direction and support

Session 3: Critical Issues in the Workplace

• Difficult Conversations: when things are not working; when termination is necessary
• Employment Laws You Need to Know: Employment-at-Will, FLSA, FLMA, ADA, EEO, Anti-Discrimination
• Creating a Culture of Excellence: courtesy, professionalism and respect

Session 4: Conflict Resolution and Difficult Conversations

• Reviewing Primary Responsibilities and Critical Skills: what did you do with what you learned?
• Strategies for managing understanding and managing interpersonal conflict
• Motivating top performers and setting performance expectations for all

**All sessions run from 1:00 p.m. – 2:00 p.m.**